NW Ohio Broadband for Business FAQs
Answers to all of your Business Broadband Internet questions
Additional Services
Q: Are static IPs available?
Yes, they are $40 and must be added when you submit your order. Be sure to confirm that they have been added with our order team.
Q: Do you provide other business services?
Yes! We provide
website design and
hosting,
business email, and have a suite of
managed services. If you're interested in any of these services, reach out to our ordering department and they will have an account manager get in touch with you!
Installation Questions
Q: How long does it take to get the service installed?
On average, it takes 3-5 business days from the time that you place the order to the installation date. Please fill out our sign up form and include your availability for installation.
Q: Who preforms the installation?
Buckeye Broadband technicians are contracted out to do our installations.
Q: Do I pay the technician for the installation when they get to my business site?
No. We will charge you for the installation and the first month of service when you sign up for the service.
Q: Do I have to be on-site for the installation?
You or an on-site contact, 18 years of age or older, will need to be on site to provide the technician with access to the business. The person whose name is on the order does not have to be the person who is on site for installation. If there is a different on-site contact, please add their information on the sign up form or contact our ordering team after the sign up is complete.
Q: When can installations be scheduled?
We can schedule installations Sunday-Saturday from 8 AM-10 AM, 10 AM-12 PM, 12 PM-2 PM, 2 PM-4 PM, 4 PM-6 PM, and 6 PM-8 PM.
Q: Are weekend installations available?
Yes, all timeframes listed above are available on Saturday and Sunday.
Q: Is there a contract associated with TOAST.net NW Ohio Broadband for Business Internet service?
No, the service is month to month. You can cancel at any time without early termination fees.
Equipment Questions
Q: Do I need to supply the modem/router equipment to the technician?
If you purchase or rent your equipment from TOAST.net, you will need to come into our office (located at 4841 Monroe St., suite 307, Toledo OH 43623) and pick up the modem before the installation. If you are bringing your own equipment, you will need to provide TOAST.net with the CMAC information at least 24 hours before the installation to be sure that your modem is compatible with our service.
Q: How do I buy a modem, and how much does it cost?
You can purchase a modem from our website when you sign up for service. The sign up form will indicate what modem/routers we have available for purchase.
Q: Can I rent a modem?
Yes. You can rent a modem for $10 + tax per month. If you decide to rent, you will still need to pick up your modem at our office at 4841 Monroe St, Suite 307, Toledo, OH 43623. Failure to collect the modem/router before installation will result in a rescheduled installation date.
Q: Do I need to return my modem if I cancel services?
Yes. If you rent the modem, please return it to our office at 4841 Monroe St, Suite 307, Toledo OH 43623.
If you have a purchased modem, you do not need to return it to the TOAST.net office.
What kind of modems do you sell?
We sell Arris Cable modems, look at our Cable Modem Information page for spec sheets on our modems and availability.
General Questions
Q: Is the data usage unlimited?
We have both limited and unlimited data plans. When you check your address for service, the results page will show all limited and unlimited data plans and their pricing.
Q: What do I do if I move or expand to another location?
Please give our sales team a call at 419-292-2200, and be sure to have your new address on hand. We can provide our services nationwide, so there is a good chance that we will be able to provide services to you at your new location! If you expand to multiple locations, after qualifying the new address, we can add that site to your account and get service set up there as well.
Q: Who do I call if I am having trouble with the internet?
Call TOAST.net at 419-292-2200. We have 24/7 support, and one of our technicians located in our Toledo Ohio office will be happy to assist you.
Q: When does TOAST.net start billing for services?
We will start billing you for your service on the date that your installation is completed.
Q: How do I pay for services?
TOAST.net automatically bills for services on the 1st of each month, using the billing method that you signed up for services with.
If you would like to change your billing method please visit the TOAST.net My Account area.
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