NW Ohio Fiber Internet FAQs
Get answers to all of your Fiber Internet questions
Installation Questions
Q: How long does it take to get the service installed?
On average, it takes 7-10 business days from the time that you place the order to the installation date. Please fill out our sign up form and include your availability for installation.
Q: Who does the installation?
Buckeye Broadband technicians are contracted to complete our installations.
Q: Do I pay the technician for the installation when they arrive at my home?
No. We will charge you for the installation and the first month of service when you sign up for the service.
Q: Do I have to be home for the installation?
Someone 18 years of age or older will need to be on site to give the technician access to the installation site. The person whose name is on the order does not have to be the person who is on site for installation. It is a good idea to contact our installation team and give them the name and phone number of the person on site for the installation to avoid access issues.
Q: What date and timeframes are available for installation?
We can schedule installations Sunday-Saturday from 8 AM-10 AM, 10 AM-12 PM, 12 PM-2 PM, 2 PM-4 PM, 4 PM-6 PM, and 6 PM-8 PM.
Q: Can you do weekend installations?
Yes, all timeframes listed above are available on Saturday and Sunday.
Q: Is there a contract associated with TOAST.net NW Ohio Broadband Internet service?
No.
Equipment Questions
Q: Do I need to supply the modem/router equipment to the technician?
The technician will bring the ONT/modem device with them (this device is free). You have 3 options for routing equipment, as listed below:
- Eero SmartNet: $15/month + tax rental fee. This mesh system is app controlled to manage your Wi-Fi network, change your network name and password, run speed tests, etc. Additional nodes are available for rent upon request.
- Evolution Router: free. This router broadcasts both a 2.4 and 5 GHz Wi-Fi network to the home.
- Customer Owned Router: Customers have the ability to bring their own router to the service. If you would like to do that, please let our ordering team know that this is the case. Customer owned routers are not supported by TOAST.net.
Q: How do I specify what router option I want to choose?
You make this selection on our website when you sign up for service. The sign up form will display all of the above options for a router.
Q: Do I need to return my equipment if I cancel services?
You do not need to return the ONT device, however you will need to return the router to our office at 4841 Monroe St, Suite 307, Toledo OH 43623.
If you have a customer owned router, you do not need to return it to the TOAST.net office.
General Questions
Q: Is the data usage unlimited?
Yes, all plans on the NW Ohio Fiber service come standard with unlimited data.
Q: What do I do if I move?
Please give our sales team a call at 419-292-2200 or send an email to sales@toast.net, and be sure to have your new address on hand. We can provide our services nationwide, so there is a good chance that we will be able to provide services to you at your new location!
Q: Who do I call if I am having trouble with my internet?
Call TOAST.net at 419-292-2200. We have 24/7 support, and one of our technicians located in our Toledo Ohio office will be happy to assist you.
Q: When do you start billing me for services?
We will start billing you for your service on the date that your installation is completed.
Q: How do I pay for services?
TOAST.net automatically bills for services on the 1st of each month, using the billing method that you signed up for services with.
If you would like to change your billing method please visit the TOAST.net My Account area.
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