Technical Support

Online Assistance
  My AccountMy Account

  • Add/remove sub-accounts
  • Upgrade Service
  • Change Password
  • Update billing information
  • Review billing history
  • Change your address
  • Cancel Account

Chat with a Live Person

Get a response via email
Sales | Support | Billing
Phone: 419-292-2200
Hours (all times Eastern)
Monday - Friday:
8am to 9pm
10am to 2pm
Support Information

Search our Knowledge Base

Email Setup Instructions
Set up your phone, tablet, or email program.

11/23/2015 - Holiday Hours Customer service will be closed on Thursday, Nov. 26th for Thanksgiving. We will reopen Friday, Nov. 27th at 8am ET.
11/21/2015 - Cable Customers Our local cable provider released a security update to their network. This may have caused a problem re-connecting to the Internet. To resolve this, turn off your cable modem and leave it off for 30 seconds to a minute and turn it back on. If you are still unable to connect wirelessly it's possible your wireless password was reset to a factory default. Look closely at your cable modem and rejoin your network (on your device) using the preshared-key listed on your cable modem.

Email Tutorials
SmarterMail     Google Apps

Connection Troubleshooting
DSL/DSL2     Wireless Hotspot     Cable     Dialup

Software - Software & 3rd party downloads

Remote Support - Allow a technician to perform remote support on your computer (additional charges may apply).