Technical Support

Online Assistance
  My AccountMy Account

  • Add/remove sub-accounts
  • Upgrade Service
  • Change Password
  • Update billing information
  • Review billing history
  • Change your address
  • Cancel Account

Chat with a Live Person

Get a response via email
Sales | Support | Billing
Phone: 419-292-2200
Hours (all times Eastern)
Monday - Friday:
8am to 9pm
10am to 2pm
Support Information

Search our Knowledge Base

Email Setup Wizard
Set up your phone, tablet, or email program.

6/30/2015 - Holiday Hours Customer service will be open until 6pm ET on Friday, July 3rd and closed on Saturday, July 4th. We will reopen Monday, July 6th at 8am ET.

Email Tutorials
SmarterMail     Google Apps

Connection Troubleshooting
DSL/DSL2     Wireless Hotspot     Cable     Dialup

Software - Software & 3rd party downloads

Remote Support - Allow a technician to perform remote support on your computer (additional charges may apply).