NW Ohio Fiber for Business Internet FAQs
Get answers to all of your Fiber Internet questions
Additional Services
Q:Are static IPs available?
Yes, they are $40 and must be added when you submit your order. Be sure to confirm that they have been added with our order team.
Q: Do you provide other business services?
Yes! We provide
website design and
hosting,
business email, and have a suite of
managed services. If you're interested in any of these services, reach out to our ordering department and they will have an account manager get in touch with you!
Installation Questions
Q: How long does it take to get the service installed?
On average, it takes 7-10 business days from the time that you place the order to the installation date. Please fill out our sign up form and include information about the on-site contact and their availability.
Q: Who does the installation?
Buckeye Broadband technicians are contracted to complete our installations.
Q: Do I pay the technician for the installation when they arrive on-site?
No. We will charge you for the installation and the first month of service when you sign up..
Q: Do I have to be on-site for the installation?
Someone 18 years of age or older will need to be on site to provide the technician with access. The person whose name is on the order does not have to be the person who is on site for installation. Please fill out information about who the on-site contact will be on the order form, or let our ordering team know after the order is placed.
Q: What date and timeframes are available for installation?
We can schedule installations Sunday-Saturday from 8 AM-10 AM, 10 AM-12 PM, 12 PM-2 PM, 2 PM-4 PM, 4 PM-6 PM, and 6 PM-8 PM.
Q: Can you do weekend installations?
Yes, all timeframes listed above are available on Saturday and Sunday.
Q: Is there a contract associated with TOAST.net NW Ohio Broadband Internet service?
No.
Equipment Questions
Q: Do I need to supply the modem/router equipment to the technician?
The technician will bring the ONT/modem device with them (this device is free). You have 2 options for routing equipment, as listed below:
- Eero SmartNet: $15/month + tax rental fee. This mesh system is app controlled to manage your Wi-Fi network, change your network name and password, run speed tests, etc. Additional nodes are available for rent upon request.
- Customer Owned Router: Customers have the ability to bring their own router to the service. If you would like to do that, please let our ordering team know that this is the case. Customer owned routers are not supported by TOAST.net.
Q: How do I specify what router option I want to choose?
You make this selection on our website when you sign up for service. The sign up form will display the above options for a router.
Q: Do I need to return my equipment if I cancel services?
You do not need to return the ONT device, however you will need to return the router to our office at 4841 Monroe St, Suite 307, Toledo OH 43623.
If you have a customer owned router, you do not need to return it to the TOAST.net office.
General Questions
Q: Is the data usage unlimited?
Yes, all plans on the NW Ohio Fiber service come standard with unlimited data.
Q: What do I do if I move?
Please give our sales team a call at 419-292-2200 or send an email to sales@toast.net, and be sure to have your new address on hand. We can provide our services nationwide, so there is a good chance that we will be able to provide services to you at your new location!
Q: Who do I call if I am having trouble with my internet?
Call TOAST.net at 419-292-2200. We have 24/7 support, and one of our technicians located in our Toledo Ohio office will be happy to assist you.
Q: When do you start billing me for services?
We will start billing you for your service on the date that your installation is completed.
Q: How do I pay for services?
TOAST.net automatically bills for services on the 1st of each month, using the billing method that you signed up for services with.
If you would like to change your billing method please visit the TOAST.net My Account area.
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