NW Ohio Broadband Internet FAQs
Get answers to all of your Broadband Internet questions
Installation Questions
Q: How long does it take to get the service installed?
On average, it takes 3-5 business days from the time that you place the order to the installation date. Please fill out our sign up form and include your availability for installation.
Q: Who does the install?
Buckeye Cable technicians are contracted out to do our installations.
Q: Do I pay the technician for the installation when they get to my house?
No. We will charge you for the installation and the first month of service when you sign up for the service.
Q: Do I have to be home for the installation?
Someone 18 years of age or older will need to be on site to give the technician access to the installation site. The person whose name is on the order does not have to be the person who is on site for installation. It is a good idea to contact our installation team and give them the name and phone number of the person on site for the installation to avoid access issues.
Q: When can you do installations?
We can schedule installations Sunday-Saturday from 8 AM-10 AM, 10 AM-12 PM, 12 PM-2 PM, 2 PM-4 PM, 4 PM-6 PM, and 6 PM-8 PM.
Q: Can you do weekend installations?
Yes, all timeframes listed above are available on Saturday and Sunday.
Q: Is there a contract associated with TOAST.net NW Ohio Broadband Internet service?
No, the service is month to month. You can cancel at any time without early termination fees.
Equipment Questions
Q: Do I need to supply the modem/router equipment to the technician?
If you purchase or rent your equipment from TOAST.net, you will need to come into our office (located at 4841 Monroe St., suite 307, Toledo OH 43623) and pick up the modem before the installation. If you are bringing your own equipment, you will need to provide TOAST.net with the CMAC information at least 24 hours before the installation to be sure that your modem is compatible with our service.
Q: How do I buy a modem, and how much does it cost?
You can purchase a modem from our website when you sign up for service. The sign up form will indicate what modem/routers we have available for purchase.
Q: Can I rent a modem?
Yes. You can rent a modem for $10 + tax per month. If you decide to rent, you will still need to pick up your modem at our office at 4841 Monroe St, Suite 307, Toledo, OH 43623. Failure to collect the modem/router before installation will result in a rescheduled installation date.
Q: Do I need to return my modem if I cancel services?
Yes. If you rent the modem, please return it to our office at 4841 Monroe St, Suite 307, Toledo OH 43623.
If you have a purchased modem, you do not need to return it to the TOAST.net office.
What kind of modems do you sell?
We sell Arris Cable modems, look at our Cable Modem Information page for spec sheets on our modems and availability.
General Questions
Q: Is the data usage unlimited?
We have both limited and unlimited data plans. When you check your address for service, the results page will show all limited and unlimited data plans and their pricing.
Q: What do I do if I move?
Please give our sales team a call at 419-292-2200, and be sure to have your new address on hand. We can provide our services nationwide, so there is a good chance that we will be able to provide services to you at your new location!
Q: Who do I call if I am having trouble with my internet?
Call TOAST.net at 419-292-2200. We have 24/7 support, and one of our technicians located in our Toledo Ohio office will be happy to assist you.
Q: When do you start billing me for services?
We will start billing you for your service on the date that your installation is completed.
Q: How do I pay for services?
TOAST.net automatically bills for services on the 1st of each month, using the billing method that you signed up for services with.
If you would like to change your billing method please visit the TOAST.net My Account area.
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