Broadband Internet FAQs
Get answers to all of your Broadband Internet questions.
Installation Questions
Q: How long does it take to get the service installed?
On average, it takes 5-7 business days from the time that you place the order to the installation date.
Q: Who preforms the installation?
AT&T technicians are contracted to do our installations.
Q: Do I need to supply the modem/router equipment to the technician?
No. The technician will come prepared with all of the equipment that they need to complete the installation.
Q: Do I pay the technician for the installation when they get to my house?
No. We will charge you for the installation and the first month of service when you sign up for the service.
Q: Do I have to be home for the installation?
Someone 18 years of age or older will need to be on site to give the technician access to the installation site. The person whose name is on the order does not have to be the person who is on site for installation. It is a good idea to give our installation team the name and phone number of the on site contact, in case there are access issues the day of the installation.
Q: What day of the week and time of the day can you preform an installation?
We can schedule installations Monday-Friday from 9am-11am, 11am-1pm, and 1pm-3pm.
Q: Can you preform installations on weekends or holidays?
No.
Terms of Service Questions
Q: Is there a contract associated with TOAST.net Broadband DSL-2 service?
No, there is not a contract associated with TOAST.net Broadband DSL-2 service.
Q: What do I do if I move?
Please contact us and be sure to provide your new address. We can provide our services nationwide, so there is a good chance that we will be able to provide services to you at your new location! If we can provide service at the new location, we can submit a move order and just get the service transferred.
Q: How much is the modem?
The modem is only $59.95 with online signup ($129.95 value).
Q: Is the pricing promotional?
Our pricing is not promotional.
Q: Do I need to return my modem if I cancel services?
No, you do not need to return the modem.
General Questions
Q: Is the data usage truly unlimited?
Yes. We do not throttle or limit your data usage with our Broadband DSL-2 product.
Q: Who do I call if I am having trouble with my internet?
Call TOAST.net at 419-292-2200, or contact our support team. We have 24/7 support, and one of our technicians located in our Toledo Ohio office will be happy to assist you.
Q: When do you start billing me for services?
We will start billing you for your service on the date that your installation is completed.
Q: How do I pay for services?
TOAST.net automatically bills for services on the 1st of each month, using the billing method that you signed up for services with.
If you would like to change your billing method please visit the TOAST.net My Account area .
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